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Help
We've put together some answer to some of the most common questions we receive. If there's anything not mentioned below that you'd like more assistance with please don't hesitate to get in touch.
How long will it take for my first issue to arrive?
After your order has been processed by the publisher, you will receive the next available issue. The delivery date is determined by the time you place your order and the print date of the magazine you order. It can take up to a maximum of 12 weeks for delivery of your first magazine but this will be confirmed in the Welcome letter you receive from the publisher of your selected magazine(s).
When will my subscription start?
Your subscription(s) will start with the next available issue unless otherwise requested by yourself in the necessary section of the website. Depending on the time of your order, the print date of the magazine and the postal method used, this can be up to 12 weeks, but in most cases it will be sooner.
How will I know if my order has been received and processed?
An acknowledgement email will be sent to you, the subscription purchaser, within 12 hours of the subscription(s) being ordered by The Magazine Group.
A second email will be sent to you, the subscription purchaser, within 12 hours of the order being processed by the publisher. This email will be sent by The Magazine Group and will confirm contact details for the publisher regarding your subscription(s).
If I order a subscription as a present for someone else, will they be contacted?
If you have ordered a gift subscription you (the buyer) will receive a posted acknowledgement letter. No contact will be made with the subscription recipient at all until they receive their subscription. Announcement of the subscription is solely at the discretion of you, the subscription purchaser.
I paid by Direct Debit. Am I protected?
If you pay for your subscription by Direct Debit you are automatically protected by the Direct Debit Guarantee. A copy of this should be sent to you by the publisher of the magazine/s you have selected. You can cancel a Direct Debit at any time by simply contacting your bank and the publisher.
Refund / exchange policy
The selected magazine/s cannot be exchanged for any other magazines through the website. The subscription can be cancelled at any time during its term* and a refund of any unmailed issues will be made by the Publisher of the magazine/s you purchased and not by Magazine Group.
*with the exception of the following magazines:
Cosmopolitan
She
Men's Health
Good Housekeeping
Zest
Runner's World
House Beautiful
Harpers Bazaar
Esquire
3D World
Classic Ford
Classic Rock
Classics
Computer Arts
Computer Arts Projects
Computer Music
Cross Stitch Collection
Cross Stitcher
Cycling Plus
Digital Camera Magazine
Digital Video Uk
Dvd Review
Edge
Fast Bikes
Fast Ford
Future Music
Guitar Techniques
Guitarist
Health & Fitness
Hi-fi Choice
Home Cinema Choice
ImagineFX
Junior
Linux Format
Macformat
Metal Hammer
Microsoft Windows XP DVD
Mini Magazine
Mountain Bike UK
Official Playstation 2
Official Xbox 360
Papercraft Inspirations
PC Answers
PC Format Dvd
PC Gamer
PC Plus Dvd Edition
Pro Cycling
Quick & Easy Cross Stitch
Rhythm
Scrapbook Inspirations
SFX
Simply Knitting
T3
Total Film
Total Guitar
Total Sudoku
Total Vauxhall
Trucking
What Laptop
What Mountain Bike
What Satellite Digital TV
What Video & Hdtv
World Poker Tour Official Magazine
Your Family Tree
Official Nintendo
Magazine
Games Master
PC Zone
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